Office Technology Support Analyst at Simpson Thacher & Bartlett LLP

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

95000.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Troubleshooting, Hardware Support, Software Support, AV Equipment, Technical Support, Relationship Management, Configuration, Installation, PC Operating Systems, Handheld Devices, Inventory Management, Training, Documentation, Escalation Management

Industry

Law Practice

Description

Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities. The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm’s Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm. The OTS department manages the Firm’s user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm’s local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service. Essential Job Duties & Responsibilities Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices Assist with the removal and set-up of computer hardware and software as part of office moves Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events Assist users in operating AV equipment, providing guidance and troubleshooting Prioritize support requests and keep clients informed of the status of their query Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions. Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service. Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed. Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled. Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details Utilize knowledge base articles and departmental documentation to find solutions Participate in team meetings, training sessions and service improvement sessions both locally and globally Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where required Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team Perform other duties as needed Education High School diploma or GED equivalent required Skills and Experience Required Minimum of 2 years of relevant IT and customer service experience Strong customer service skills and ability to interact with upper management, providing white glove service Ability to configure, install and maintain PC operating systems and related devices Experience supporting handheld devices and associated software and devices Strong hardware/PC peripheral trouble-shooting skills Preferred CompTia A+ Certification strongly preferred Physical Demands (required to perform essential job functions) Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Sitting: Remaining in the seated position, particularly for sustained periods of time Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Lifting: Raising objects from a lower to a higher position or moving objects horizontally Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees Reaching: Extending hand(s) and arm(s) in any direction Work Environment The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment) Salary Information CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible. Privacy Notice For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice. Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment. #LI-Onsite Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has approximately 1,500 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.

Responsibilities

The Office Technology Support Analyst will provide user support for the San Francisco office, addressing hardware, software, network, AV, and telephone issues. This role involves liaising with clients, diagnosing technical issues, and ensuring VIPs receive expedited service.