Officer, Application Support at Standard Bank - UK

Lagos, Lagos, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Oracle SQL, T-SQL, PLSQL, Unix/Linux Administration, Python, Backup & Restore Operations, Batch Scripting, Scripting, Automation, Windows Server Administration, Incident Management, Stakeholder Engagement, Problem Resolution, Regulatory Compliance, Service Continuity

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description The primary responsibility of the IT Technical Support Specialist is to manage incidents to a satisfactory resolution. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers. Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. Ensure the duration and severity of service disruptions due to system downtime are minimized Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached. Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements. Mobilizing development efforts meant to cater to regulatory requirements in a timely manner to reduce the bank’s exposure to punitive and reputational damage Qualifications Type of Qualification BSc Computer Science, Information technology or related field. Professional qualification can be an added advantage. Experience 4-6 years solid experience in advanced support role within large/medium size organisation. Proficient use of Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration Additional Information Behavioural Competencies: Adopting Practical Approaches Checking Things Developing Expertise Embracing Change Empowering Individuals Establishing Rapport Exploring Possibilities Generating Ideas Impressing People Managing Tasks Meeting Timescales Team Working Technical Competencies: Application Knowledge for Support Knowledge Management Systems Process Management Product and Services Knowledge Solution Design & Enablement

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Responsibilities

The primary responsibility is to manage incidents to a satisfactory resolution, focusing on operating systems and subsystems. The role involves providing first and second level technical support and ensuring minimal service disruptions.