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Officer, Bank Ops - Business Operations Management (Operations Hub - Kota K at CIMB Group Malaysia
, , Malaysia -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Verification, Customer Service, Compliance, Reporting, Relationship Management, Supervision, Coaching, Transaction Processing

Industry

Banking

Description
Verification of data input (systems and vouchers) for processing. Ensure processes of any transactions discharge at hub are in compliance with the current operating procedures, policies and guidelines as set by the Bank. Attend to and provide assistance to enquiries by customers (internal & external). Ensure delivery of service to the customers (internal & external) are consistent with the bank’s standard. Ensure service level agreement between the hub and the branch is being adhered to. Assist OIC in preparing periodical reports, statistics and other data as required in a timely manner. Establish good relationship with the cluster branches and the customers therein. Supervise and coach clericals and non-clerical staff in discharging their day-to-day activities. Attend to any ad-hoc assignments as and when required.
Responsibilities
The officer is responsible for verifying data input for processing and ensuring compliance with operating procedures. They will also assist customers with inquiries and supervise staff in their daily activities.