Officer - BT Call Centre Sales at Almosafer

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Travel Knowledge, Email Correspondence, Phone Communication, Travel Booking Systems, Itinerary Planning, Attention to Detail, Multitasking

Industry

Travel Arrangements

Description

About the company: At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future. As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region. We’re united by a bold vision: To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region. About the Job : The Job Holder will be responsible for overseeing the efficient operation of the Corporate Call Center, managing customer requests received via email, and addressing inquiries that may arise from these communications. Responsibilities : Handle customer requests received by email promptly and professionally. Respond to inquiries and provide necessary clarifications or feedback related to the emails received. Ensure high-quality customer service standards are maintained at all times. Collaborate with other departments to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Profile Requirements : Excellent communication skills, both written and verbal. Strong customer service orientation with the ability to remain calm under pressure. Strong knowledge of domestic and international travel destinations, regulations, and procedures Proficiency in email correspondence and phone communication. Proficiency in travel booking systems and itinerary planning(Experience Amadeus system) Attention to detail and the ability to multitask effectively. Previous experience in a similar role is preferred. Being you @ Almosafer : At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one. Here, you will find: A purpose-led workplace where your ideas can create real impact Ongoing learning and development to help you grow with intention Recognition that celebrates your wins, both big and small A community built on trust, curiosity, and shared momentum No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.

Responsibilities

The job holder will oversee the efficient operation of the Corporate Call Center, managing customer requests received via email. They will respond to inquiries and collaborate with other departments to resolve complex customer issues.