Description
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

PRINCIPLE ACCOUNTABILITIES

Perform Market Conduct Call Backs in line with Central bank requirements, documenting findings, and escalating any irregularities
Compile and analyze reports as required, which need to be distributed to the branches for their actions based on the internal guidelines and PBG agreement including but not limited to daily Negative Balance summary, > 4 Cheque return report, pending exits etc.
Conduct and review activities and spot reviews for critical areas as per direction of the management and participate in implementing the procedure changes from time to time as per guidance from Management.
Review Branch voucher bundles and related follow up Branches for resolution of deviations/discrepancies.
Ensure that Branches adhere to the requirements as per internal policy and guidelines for defined activities as per management and submit periodic reports to the Head of Business Risk & Governance.
Coordination of Cheque book Delivery process and related controls.
Following up with branches at regular intervals for operational tasks and escalate branch errors on monthly basis
Monitor vault opening and closing timings and escalate as required.
Monitor change of vault combination and maintain branch vault combination under dual control.
Compile, analyse and follow up on overdraft accounts to regularize them.
Monitor Private Banking Call Backs by reviewing available information and supporting documentation to ensure data integrity and adherence to Policies & Procedures. Escalate as required.
Handle Dormant Account Verification calls and Banca callback and verification requests.
Handle all support tasks in Banca including but not limited to Original Application form processing, SO Closures for Bank Mandated Account closure, Service Call / Master file MIS, Complaint Tracker preparation and management, Banca customer - Retention (Missed Premium Debit processing) & Reporting, Minimum balance charge reversal for Banca customers, Customer lifecycle management, Banca new joiners - HR interview / System access for new joiners / Contract extension process.
Prepare and circulate Banca reports (Commission, Incentive etc.)
Process onboarding of third parties
Perform Onboarding quality checks as requested by management.
Assist in implementation & management of KYC, AML Escalations, Dormancy, EID, Expired TLs, Cheque Returns, Exits of relations & other regulatory requirements.
Assist in review of Operational Risk Items and ensure timely closures.
Assist in new projects pertaining to various areas within the Personal Banking Group.
Requirements

EDUCATION AND EXPERIENCE

Degree in accounting, finance, Economics, or business management.
3-5 years of experience in banking and financial services sector
Good understanding of operational process

Provide support to the Manager / Unit Head Business Process Controls to ensure that the Personal Banking Group has robust control, effectively implement and follow up as per the policies and procedures.