Officer, Collection Operations at First Abu Dhabi Bank

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Operations, Legal Case Management, Vendor Management, Court Coordination, Banking Regulations, Case Tracking, Customer Experience, Legal Advisory, Risk Mitigation, Document Management

Industry

Banking

Description

Self-Management Responsibilities * Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year. * Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended. * Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role. * Keeps professional developments, new techniques and current issues through continued education and professional growth. * Be updated on bank policies and procedures, central bank regulations and recent developments. * Offering timely resolution and satisfactory customer experience. * Core Responsibilities * Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers. * Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.). * Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases. * Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents. * Attending expert meetings and whenever required and reviewing commentaries and memos. * Ensuring updating the system and legal flags of all allocated cases. * handling assigned cases against the bank and extending support whenever required. * Ensuring original files retrieval and returns as per process and policy. * Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution. * Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable. * Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training Minimum Qualification Bachelor’s degree. Minimum Experience Minimum 3 years of relevant experience in the banking sector About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

Responsibilities

The role involves managing legal collection cases, including ADGM court and civil cases, while coordinating with law firms to maximize cash recovery. It also requires monitoring vendor performance, attending expert meetings, and resolving escalations related to collections.