Officer, Customer Contact Centre at Prudential plc

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Operations, Insurance Product Knowledge, Communication Skills, Problem Solving, Analytical Skills, Microsoft Office, Interpersonal Skills, Mandarin, English, Cantonese, Conflict Resolution, Time Management, Fact Finding, Self-service Promotion

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills. Job Responsibilities: Provide and process information through systems and other departments, in response to customer / sales channel’s enquiries about insurance products and services according to company service standard and in professional manner with tactful customer service skills. Arrange follow up call to follow up and respond to customer’s enquiry / request / feedback which received via other touch points, such as sales channel, email, letter, live chat, and etc. Handle and resolve customer’s special request and feedback, conduct simple investigation and fact finding, then propose solution to team manager for review and approval before reverting to customer. Support company initiatives by promoting different types of self-service, and any ad hoc tasks to achieve the desired result of business objectives. Participate team meeting and training to ensure an up-to-date knowledge and information to handle different types of enquiries. Job Requirements: Tertiary education, passed IIQE Paper 1, 3 and 5 3 years of experience in Customer Service / Call Centre experience Experience insurance or financial industry will be an advantage Good written/spoken English/Chinese (incl. Mandarin) Proficient in Microsoft Office Customer focused and result oriented Highly organized and able to meet tight deadline Good analytical and problem solving skills Able to work independently under pressure and adapt to changes Able and enjoy working with people of diverse backgrounds, with good interpersonal skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

The role involves providing professional customer service via hotline and various digital channels to resolve insurance-related enquiries. Responsibilities include conducting investigations for special requests and promoting self-service initiatives to meet business objectives.