Officer, Customer Liaison (Level 1) at Standard Bank - UK

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention to Detail, Teamwork, Banking Software Proficiency, Active Listening, Customer Needs Assessment, Ethical Standards, Product Knowledge, Time Management, Client Servicing, Customer Reception, Channelling

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally. Warmly greet and assist customers as they enter the branch, creating a positive first impression Identify and assess customer needs through active listening and questioning Record and monitor customer inquiries, ensuring accurate documentation Efficiently allocate customers to appropriate departments or specialists for further assistance Provide basic information and guidance on bank products and services Handle and resolve simple customer queries independently Maintain a high level of integrity and adhere to ethical standards in all interactions Collaborate with other team members to ensure smooth customer flow within the branch Stay updated on bank policies, procedures, and product offerings to provide accurate information Contribute to maintaining a clean and welcoming branch environment Qualifications National Certificate (NQF5) or equivalent qualification Experience 1-2 years of branch banking experience, focusing on customer service Excellent communication and interpersonal skills Proficiency in computer systems, including banking software Strong problem-solving abilities and attention to detail Customer-centric mindset with ability to work in a fast-paced environment Basic knowledge of banking products and services (preferred) Fluency in English and other local languages (advantageous) Additional Information Behavioural Competencies: Following Procedures Interacting with People Managing Tasks Meeting Timescales Producing Output Showing Composure Team Working Upholding Standards Technical Competencies: Banking Process & Procedures Client Servicing Customer Reception and Channelling Product Knowledge (Consumer Banking)

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Responsibilities

As the Officer, Customer Liaison, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met efficiently. You will assist customers as they enter the branch, identify their needs, and allocate them to the appropriate departments for further assistance.