Work with world-renowned products and services.
Permanent role, and nine-month role available - with flexible hours.
Competitive salary of $77,500 base, plus Super!

ABOUT US:

Welcome to The Perth Mint, where golden career opportunities await.
The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.
There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.
Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.
At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.
We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact recruitment@perthmint.com.

YOUR ROLE AS AN OFFICER CUSTOMER OPERATIONS WILL INVOLVE:

• Provide exceptional customer service as the contact point for Perth Mint customers during their onboarding journey
• Perform onboarding processes for Perth Mint customers including collecting customer information, perform risk assessment, PEP screening, verifying identity documentation and account creation
• Performing due diligence activities for Perth Mint customers as required in accordance with the Corporation’s AML/CTF Program, both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers
• Engage respectfully and confidently with customers including effective verbal and written communication as required
• Work closely with Perth Mint customer facing departments to understand their processes and embed compliance activities seamlessly to ensure positive customer experience
• Champion the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance
• Identify, escalate and report unusual/suspicious matters to COT leadership and Risk and Compliance within the appropriate timeframes
• Identify and communicate opportunities for continuous improvement and adhere to relevant standards and processes
• Ensure own safety and health at work to avoid adversely affecting the safety and health of any other person through any act or omission at work
• Effectively liaise with Risk and Compliance in alignment with the relevant processes and procedures to ensure the Corporation is meeting it’s AML/CTF obligations