Officer, Customer Service Officer, Consumer Banking Group at DBS Bank

, , India -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Operations, Cash Transaction Processing, Customer Service, Compliance, Account Management, Interpersonal Communication, Relationship Building, Computer Literacy, Regulatory Knowledge, Grievance Handling

Industry

Banking

Description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you. Responsibilities Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions Process cash transactions, transfer transactions and clearing of instruments Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities Requirements 2-4 years Banking Experience Graduate preferably Banking/Commerce Excellent interpersonal and communication skills Ability to build strong relationships with clients. Responsible Ability to meet deadlines. Knowledge about internal/external regulations. Good Computer Knowledge Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Nathakadiyur Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

The role involves processing banking transactions, including cash, transfers, and instrument clearing, while ensuring compliance with bank policies. Additionally, the officer handles customer service requests, account inquiries, and resolves grievances within defined timelines.