Officer - Customer Services & Sales Operation at Tata Chemicals

, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Operations, English Fluency, SAP, Salesforce, Supply Chain Management, Troubleshooting, Prioritization, Relationship Building, Communication, Data Processing, Analytical Skills, Problem-Solving, Adaptability, Order Entry, Invoicing

Industry

Chemical Manufacturing

Description

1. Education, Language, Skills & Qualifications – 2. * Bachelor’s degree or equivalent work experience * Experience of minimum 4-5 years in Customer Service & Sales Operations profile * Strong fluency in English (To serve UK based customers) * Manufacturing industry or B2B experience (Experience in Alkali Chemicals and Speciality chemicals industry strongly preferred) * At least 3 - 4 years of SAP experience preferred * Salesforce knowledge is an asset * Required to work in business hours aligned to UK operations * Knowledge and experience in Supply chain management * Support be required to customers and internal teams for weekends (rotational basis) – Max. 6 days week working * 1. Essential Experience & Knowledge / Technical or Functional competencies – 2. * Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment * Independent thinker and a team player and work toward a collective goal * Exceptional customer focus and ability to build relationships * Strong written, verbal, and interpersonal skills * Strong with numbers and qualitative data processing * Strong analytical and problem-solving skills with high attention to detail * Enthusiastic team member with a willingness to be flexible and adaptable to changing business demands and priorities * Strong communication skills and the ability to interface with various levels of management 1. 1. Key Responsibilities: * Establish and maintain positive working relationships with customers and all internal departments - act as the customer’s central contact within the portfolio assigned to you * Manage customer onboarding, set up new ship- to accounts in system and update customer records as required * Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers * Manage and take ownership of all incoming queries and issues of your customers * Build ample knowledge of the product portfolio and support sales team to identify new leads * Guarantee quality services, you have ample knowledge of the customer's activities, and you are permanently building a good understanding and relationship with your customer * Daily, complete a high volume of incoming orders into the SAP system accurately and promptly * Follow orders through the system from the time of order entry through invoicing * Responsible for customer invoicing and issuing credit and debits * Consult with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders * Maintain and update customer pricings and customer contracts * Take responsibility for errors and initiate actions to prevent reoccurrence * Register and follow up on customer complaints resulting in the appropriate resolution and corrective action for both the customer and Tata Chemicals. * Take full ownership of your service to customers, customer oriented at all times * Manage customer surveys and feedback in guidance of Customer service head and regional sales teams * Support sales teams in creation of MIS reports, month-end close and Salesforce administrative tasks * Support finance teams in month-end close process and audits The story of the company is about harnessing the fruits of science for goals that go beyond business. We operate through two verticals - Basic Chemistry and Specialty Chemistry. The company’s Basic Chemistry product range provides key ingredients to many of the world's leading brands for glass, detergents, pharma, biscuit manufacturing, bakeries and other industries. We have the largest saltworks in Asia, and are the 3rd largest soda ash manufacturer and the 6th largest sodium bicarbonate manufacturer in the world. Our innovations in Specialty Chemistry have led to establishing Tata NQ -- India’s first and only nutritional science business. We have pioneered the production of Fossence and Gossence, a range of healthy prebiotic products which is marketed to B2B customers across India, North America, Europe, Middle East and Asia. The company has a strong position in the crop protection business through its subsidiary company Rallis India Ltd. Our green patented technology for manufacturing Highly Dispersible Silica is focused on delivering value addition to a number of industries, including high performance tyres, oral care, paints and additives, etc. In Energy Sciences, we are creating a platform to provide cutting-edge solutions around Lithium Ion cell technology. Our strength lies in science and our Innovation Centre at Pune is home to world-class R&D capabilities in nanotechnology and biotechnology. Our other innovation centres are located at Mithapur and Bengaluru. Sustainability as a practice is at the core of all of Tata Chemicals' activities, including our corporate social responsibility initiatives, and is intricately woven into all our business functions. In 2018, we set up the Centre of Excellence for Coastal and Marine Conservation, and the Centre for Sustainable Agriculture and Farm Excellence. Our vision is to be a leading sustainable chemicals solutions company serving customers through innovation and science.

Responsibilities

The role involves establishing positive customer relationships, managing customer onboarding, handling all incoming queries, and ensuring accurate and timely communication with internal and external stakeholders. Key tasks include processing high volumes of orders in SAP, managing invoicing, coordinating product availability, and maintaining customer pricing and contracts.