ey Responsibilities

• Monitor fraud alerts generated by fraud detection systems across banking channels to identify suspicious or potentially fraudulent activities in a timely manner.
• Review inward and outward payment transactions, customer behavior and transaction patterns to assess fraud risk and support informed decision-making.
• Verify customer transactions and payment instructions through approved communication channels to confirm legitimacy and reduce fraud exposure.
• Execute authorized fraud prevention actions, including transaction restrictions, account protection measures or additional verification requirements, to mitigate potential financial losses.
• Escalate suspected or confirmed fraud cases with complete supporting information to the Senior Officer or Fraud Investigations team to facilitate timely investigation and resolution.
• Document fraud alert reviews, customer interactions, decisions and actions accurately within the case management system to ensure auditability and regulatory compliance.
• Monitor alert queues and assigned cases to ensure resolution within approved service level agreements and operational standards.
• Report emerging fraud trends, suspicious customer behavior, operational concerns or control weaknesses to support continuous enhancement of fraud controls.
• Participate in fraud awareness initiatives, fraud rule testing and process improvement activities to strengthen fraud detection and prevention capabilities.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

Job Complexity

• Ability to take handle on critical situation or emergencies due to fraud situation.
• Ability to manage the situation in line with SOPs and SLAs

Education

Bachelor’s degree in business administration, Finance, Banking, Information Technology or a related discipline.

Work Experience

• Minimum 2–3 years of banking experience.
• Experience in Fraud Monitoring, Fraud Prevention, Banking Operations, Contact Centre, Payments Operations or Transaction Processing.
• Experience interacting with customers over the telephone.
• Familiarity with digital banking channels and payment systems is preferred.