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Officer, Government Relations at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Government Relations, Regulatory Compliance, Case Processing, Stakeholder Coordination, Legal Correspondence, Risk Management, SLA Management, Internal Coordination, Cross-Border Operations, Administrative Support

Industry

Banking

Description

The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring that all customer and non-customer cases are handled in a timely, accurate, compliant, and risk-free manner. The role supports the Manager and the team in meeting the objectives set by the unit Head by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities. The position coordinates with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities, strictly in line with approved procedures, SLAs, and internal policies. Key Result Areas • Case Processing: Process and handle UAE Court Orders as per approved procedures. • Cross-Border Coverage: Process and handle Qatar Court Orders and LEA requests within defined SLAs. • Law Enforcement Support: Handle Police letters and enquiries across all UAE emirates. • Prosecution & CID: Handle Public Prosecution and CID correspondence (UAE). • Inbox Management: Manage and respond to email enquiries received from government entities or stakeholders. • Systems Execution: Process cases through Velocity - MOFT system where applicable. • Compliance: Ensure all correspondence complies fully with regulatory instructions and internal policies. • Timely Closure: Monitor, coordinate, and follow up on assigned cases to ensure timely closure. • Service Quality: Support initiatives that improve operational efficiency and service quality within the unit. • Internal Coordination: Follow up on issues with internal stakeholders within Mashreq. • External Alignment: Maintain effective coordination

Responsibilities

The role involves processing and responding to legal requests and queries from courts, police, and prosecution authorities in the UAE and Qatar. It requires coordinating with internal departments to resolve government-raised issues while ensuring strict adherence to internal policies and SLAs.