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Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operatio at CIMB Group Malaysia
, , Malaysia -
Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Chargeback Operations, Dispute Management, Fraud Handling, Customer Service, Document Retrieval, Transaction Settlement, MasterCard, Visa, Communication, Adjustment Processing, SMS Preparation, Letter Preparation, Email Correspondence, ATM Log Retrieval, MasterCom, VROL

Industry

Banking

Description
Issuing Ensure same day attending all the 1 View dispute case submit by Customer Service, print all supporting documents, update and close the 1 View case Ensure capture the correct and accurate dispute transaction detail from Cardlink and attach to the correct dispute case file. Ensure the dispute cases update in the MasterCard and Visa master listing – Fraud and CS. Ensure the dispute case is cop with acknowledge receive date before it distribute to the respective person in charge. Handling Visa Fraud 1st Outgoing Chargeback via VCR ( Visa Claim Resolution) - MY & SG Initiate MasterCard 1st outgoing chargeback for fraud & CS dispute cases – MY & SG Raise adjustment via CAF to credit CH- Visa & Master- MY & SG Attending Chargeback Common mail box Attending MasterCard Electronic (MCE) transaction. Prepare and send SMS ( Short Message System) to cardholder. Prepare Letter (OTP letter / No credit Upfront Letter / Push Liability Letter) Acquiring Send email to merchants for documents retrieval on incoming chargeback cases. Retrieve transaction settlement record for Incoming Chargeback (Visa/ MasterCard) cases. Fulfil retrieval request document via MasterCom/ VROL. Prepare ATM form to request ATM log from EBD team & retrieval ATM journal report. Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.
Responsibilities
The officer will manage chargeback operations, ensuring timely handling of disputes and accurate documentation. Responsibilities include initiating chargebacks, updating case files, and communicating with cardholders and merchants.