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Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispute Management, Transaction Investigation, Reporting, Communication, Liaison

Industry

Banking

Description

To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions. To liaise with other Financial Institutions on status of customer disputed transactions. To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions. To prepare daily and monthly reports. Any other responsibilities/tasks as assigned by the Management from time to time.

Responsibilities

The officer will investigate customer disputed transactions and liaise with other financial institutions regarding these disputes. Additionally, they will handle communications from branches and prepare reports.