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Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispute Management, Investigation, Reporting, Stakeholder Liaison, Customer Service, Financial Transaction Analysis

Industry

Banking

Description

1. To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions. 2. To liaise with other Financial Institutions on status of customer disputed transactions. 3. To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions. 4. To prepare daily and monthly reports. 5. Any other responsibilities/tasks as assigned by the Management from time to time.

Responsibilities

Investigate and resolve customer disputed transactions involving Self Service Terminals and CIMB Clicks. Liaise with other financial institutions and internal departments to manage disputes and prepare periodic reports.