• Competitive annual salary commencing at $79,699, plus up to 13% superannuation.
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

ESSENTIAL KNOWLEDGE & SKILLS:

• Have a passion for technologies and how they can contribute to the Team.
• Provide first level phone support to Council users with patience and empathy.
• Install, maintain, and support Windows desktop operating systems and software, troubleshoot network, printing, and hardware incidents via the telephone, remote desktop tools or should the need arise, a site visit.
• Commitment to providing quality advice and service to clients, with an emphasis on communicating effectively with a diverse range of staff and stakeholders.
• Collect all required ticket data and ensure the ticket data is accurate and complete, including resolutions and tasks.
• Provide a high level of customer service and attention whilst ensuring SLA’s are met.
• Actively participate as appropriate as a member of Council’s ICT Team.
• Commitment to learning new technologies and undertaking training as required.
• Work within a rostered shift rotation covering business hours from 6:00 AM to 6:00 PM Monday to Friday.

ESSENTIAL REQUIREMENTS:

• Experience with ITSM tools and methodologies (e.g. ITIL and ServiceDeskPlus);
• Customer Service experience.
• Experience working with and troubleshooting end-user workstation environments and Microsoft Office 365
• Experience configuring devices using Apple iOS and Android mobile platforms.
• Experience with Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms
• ITIL foundations V3 or V4+
• A minimum of 1 years’ experience in an ICT service delivery environment.
• Knowledge of and experience supporting desktop hardware and software applications, including mobile device configuration and management.
• Queensland ‘C’ Class driver’s licence or above that is current and maintained.
  Although not mandatory an Industry Certification in Microsoft Tecnologies would be an advantage

Gympie Regional Council has an exciting opportunity for an experienced IT support services professional to join our team on a full time, permanent basis as our Officer ICT Support Services. This position is within our ICT Service Desk that works on a roster basis to provide continued support to our organisation between the hours of 6am and 6pm. The team work on a 4-week roster that includes one week of early 6am starts with an early finish, one week of late starts with a 6pm finish and two weeks of standard 8am - 5pm hours.
Council’s ICT Service Desk provides support to approximately 300 internal customers and is the single point of contact for all ICT users. The role of the ICT Support Services Officer is to provide a high level of service to the customers of the Information and Communication Technology (ICT) Branch in relation to computer software and hardware installation, technical and help desk support, telephone and mobile device installation and configuration, and audio visual and remote site support with a focus on continuous improvement and delivering organisational goals.