Our Client, a international Bank, is looking to hire an Officer for their retail Branch in Ilford, Essex. Further details below:

JOB RESPONSIBILITIES

• To work as the primary point of contact for all account-related inquiries, both in person and over the phone.
• Provide exceptional customer service by addressing inquiries and offering counter services.
• Assist customers with fund transfers using various platforms such as BACS, FASTER PAYMENT, CHAPS, SWIFT, and INR Transfers.
• Manage the scanning, stitching, and maintenance of vouchers on a daily basis.
• Maintenance of registers for the branch as advised by operations.
• Facilitating NRI customer requests.
• Cash Management, cash receipts and cash payments and posting of vouchers in the books and Finacle.
• Handling Death Claim settlements.
• Assisting customers in ISA Transfers and processing the requests.
• Process remittances, address updates, debit card requests, cheque book requests, statements, and other customer requests promptly.
• Generate reminders for fixed deposit renewals and handle fixed deposit closures/renewals.
• Handle monthly expenses payments, cash management, and posting of vouchers in financial systems.
• Locker operations including locker break open requests, allocation/surrender.
• Manage POS receipts, reconcile them in financial systems, and maintain Excel sheets for reconciliation.
• Scan documents through DMS/CRM portal and ensure timely dispatch to the back office.
• Follow up on pending tasks and ensure their completion on a daily basis.
• Assist in marketing deposit and loan products offered by the Bank.
• Will report to Branch Head Ilford
• To assist Branch in handling Customer Complaints effectively. Conduct preliminary analysis and involve Compliance, Operations and Other departments of the Bank to highlight any trends.
• Miscellaneous work in branch as per need at that time as assigned by Branch Head, Ilford.

OTHER RESPONSIBILITIES:

Any other work assigned by the Management from time to time under the capacity of Officer/ Assistant Manager.

SKILLS/ COMPETENCIES REQUIRED FOR THE ROLE:

Attention to Detail
Due Diligence & Compliance Awareness
Communication & Reporting
Software Proficiency
Customer Service Orientation
Problem-Solving & Decision-Making
Leadership & Team Management