Officer, Innovation Quality at Pandora

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Oversight, Risk Assessment, Compliance Alignment, Data Integrity, Documentation Management, Communication, Stakeholder Engagement, Technical Analysis, Problem Solving, Data Tracking Tools, Digital Dashboards, MS Office Proficiency, Materials Science, Engineering, Testing Protocols, Continuous Improvement

Industry

Retail

Description

The Innovation Quality Officer plays a key role in supporting the execution and governance of quality activities within innovation projects and special initiatives. The position is primarily technical in nature (approximately 70%), ensuring robust quality oversight, risk assessment, compliance alignment, data integrity, and structured documentation throughout the innovation lifecycle. In addition, the role carries a strong communication component (approximately 30%), acting as a proactive liaison across cross-functional teams to ensure clarity, alignment, and transparency in quality-related matters. The officer translates technical quality requirements and data insights into clear, actionable communication that supports decision-making and stakeholder engagement. This role is suited for a technically strong quality professional who is equally comfortable engaging with stakeholders, facilitating discussions, and driving alignment. A background in quality, materials, engineering, or a related technical discipline is essential, combined with a natural aptitude and enthusiasm for communication and collaboration. Technical & Analytical Capability (Core – ~70%) Strong technical foundation in engineering, materials science, quality, or a related scientific field. Solid understanding of quality standards, risk assessment methodologies, and testing protocols. Strong logical reasoning, analytical thinking, and structured problem-solving skills. Ability to evaluate options, assess risk, and drive practical, data-based solutions. Experience with data tracking tools, digital dashboards, and structured documentation management. Proficient in MS Office; strong digital literacy required (IT background a plus). Skills or interest in AI, BI, and data analytics tools are considered an advantage. Detail-oriented and results-driven, with the ability to manage multiple tasks and deadlines simultaneously. Communication & Stakeholder Engagement (~30%) Strong English communication skills (written and verbal), with the ability to translate technical topics into clear, actionable messaging. Effective stakeholder management, influencing, and negotiation skills (preferred). Strong interpersonal skills, able to engage confidently across functions and levels of the organization. Collaborative team player with the confidence to facilitate discussions and drive alignment. Mindset & Personal Attributes Agile and adaptable, able to thrive in a fast-moving, evolving innovation environment. Critical thinker with a structured and solution-oriented mindset. Extroverted, resilient, and comfortable taking ownership in cross-functional settings. Positive attitude with openness to growth, feedback, and continuous learning. Ambitious and proactive, with a strong willingness to learn new methods, tools, and systems. Highly organized, self-driven, and capable of balancing structure with flexibility. Key accountabilities: ขอบเขตความรับผิดชอบหลัก 1. Quality Oversight & Facilitation (Technical governance with strong cross-functional communication) Support the planning, execution, and follow-up of quality activities within innovation projects, ensuring alignment with C&S and CPH teams. Maintain and continuously improve the innovation testing dashboard, ensuring accurate tracking of milestones, risks, and deliverables. Prepare structured reports summarizing assessments, technical findings, guidelines, and key action points. Facilitate clear communication of technical quality requirements and outcomes to cross-functional stakeholders. 2. Quality Control & Risk Management (Technical depth with proactive escalation and alignment) Support technical risk assessments related to materials, processes, and new product introductions, escalating concerns where appropriate. Monitor and track quality deliverables to ensure timely follow-ups and seamless project handovers. Collaborate with CQ and MQC teams to provide structured data and technical insights related to innovations and material changes. Translate risk findings into clear, actionable recommendations for stakeholders. 3. Testing & Compliance (Core technical responsibility area) Support the definition, coordination, and tracking of testing plans in collaboration with IQE and CQ Lab. Ensure alignment on applicable quality standards, inspection criteria, technical specifications, and compliance requirements. Assist in reviewing test results, identifying trends, and ensuring proper documentation and traceability. Contribute to maintaining compliance with internal standards and global regulatory requirements. 4. Data, Insights & Continuous Improvement (Technical analysis with communicative impact) Compile technical insights from innovation projects, tracking lessons learned and supporting benchmarking activities. Organize and analyze test data to identify performance trends and improvement opportunities. Prepare concise, stakeholder-ready reports that translate technical findings into clear business implications. 5. Logistics & Execution (Operational support with structured coordination) Coordinate sample distributions, ensuring proper documentation and traceability. Collect and consolidate feedback to support quality recommendations, including Go/No-Go decisions. Provide structured administrative and process support to ensure smooth execution of innovation quality activities. KPI’s : ตัวชี้วัด % Innovation On-time of Quality deliverables. % RMA. Responsibility for Revenue/CAPEX/OPEX: รับผิดชอบในเรื่องรายได้/ค่าใช้จ่าย n/a Key stakeholders – Internal: บุคคล/แผนกภายในที่ต้องติดต่อ Across of C&S Key Stakeholders – External: บุคคล/แผนกภายนอกที่ต้องติดต่อ n/a Candidate Description คุณสมบัติที่ต้องการ Educational background: ระดับการศึกษา Bachelor’s degree or diploma. Field of study: (Preferred education) สาขาที่จบการศึกษา Jewellery or any related fields Pivotal and professional qualifications: ประสบการณ์ 3 years of experience in customer quality field Experience in manufacturing environment, Jewelry is preferred. Working experiences in jewelry manufacturing. Personal Competencies: ความสามารถส่วนบุคคล Technical & Analytical Capability (Core – ~70%) Strong technical foundation in engineering, materials science, quality, or a related scientific field. Solid understanding of quality standards, risk assessment methodologies, and testing protocols. Strong logical reasoning, analytical thinking, and structured problem-solving skills. Ability to evaluate options, assess risk, and drive practical, data-based solutions. Experience with data tracking tools, digital dashboards, and structured documentation management. Proficient in MS Office; strong digital literacy required (IT background a plus). Skills or interest in AI, BI, and data analytics tools are considered an advantage. Detail-oriented and results-driven, with the ability to manage multiple tasks and deadlines simultaneously. Communication & Stakeholder Engagement (~30%) Strong English communication skills (written and verbal), with the ability to translate technical topics into clear, actionable messaging. Effective stakeholder management, influencing, and negotiation skills (preferred). Strong interpersonal skills, able to engage confidently across functions and levels of the organization. Collaborative team player with the confidence to facilitate discussions and drive alignment. Mindset & Personal Attributes Agile and adaptable, able to thrive in a fast-moving, evolving innovation environment. Critical thinker with a structured and solution-oriented mindset. Extroverted, resilient, and comfortable taking ownership in cross-functional settings. Positive attitude with openness to growth, feedback, and continuous learning. Ambitious and proactive, with a strong willingness to learn new methods, tools, and systems. Highly organized, self-driven, and capable of balancing structure with flexibility.

Responsibilities

The Officer will provide technical governance by supporting the planning, execution, and follow-up of quality activities within innovation projects, including maintaining testing dashboards and preparing structured reports. Key technical duties involve supporting risk assessments, monitoring quality deliverables, coordinating testing plans, ensuring compliance with standards, and analyzing test data to drive continuous improvement.