Officer - KYC Remediation.BB KYC Outbound Team at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC Documentation, Stakeholder Management, Customer Service, Problem Solving, Communication Skills, Attention To Quality And Detail, Risk Assessment, Data Management, Appointment Scheduling, Training, Coaching, Compliance, Reporting, Negotiation Skills, Business Activity Analysis, Customer Focus

Industry

Banking

Description

JOB DESCRIPTION 1 Job Title: KYC Officer – KYC Remediation Department: Service Direct Supervisor: Service Manager – KYC Remediation Job Number 2 Job Purpose Ensure delivery of the KYC remediation target within minimal rejects. 3 Dimensions Operating Expense Budget NA Number of Staff NIL Capital Exp. Budget NA Other – KPI e.g. Revenues NA 4 Key Result Areas Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level Check for actual vs projected Business activity and the feasibility Achieve monthly remediation targets for self Identify and develop opportunities for seamless KYC remediation. Ensure there is daily calling to the customers and fixing appointments as appropriate Ensure documents are picked up as per appointment and there are no complaints Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis Ensure that KYC documentation errors is kept at minimum Ensure that KYC documents, Call reports are stored on a daily basis Participate in all activities like morning huddles, training, coaching, complete mandatory training 5 Operating Environment, Framework and Boundaries, Working Relationships The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s KYC policy. Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives 6 Problem Solving Hands on stakeholder management required to ensure effective and timely remediation of KYC Incentives are tracked and paid to staff and assist in any queries. Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners. 7 Decision Making Authority & Responsibility Responsible for approving KYC documents for updation by CAMS in Flex 8 Knowledge, Skills and Experience In depth Knowledge of KYC documentation Knowledge on systems used by the Bank Graduate any discipline with 5-6 years banking experience 9 Behavioral Competency COMPETENCY Level (1 – 4) (1-Basic 4- Sr. Managerial) Committed to Result 3 Communication Skills 2 Influencing & Negotiation skills 3 Customer Focus 2 Attn To Quality And Detail 2 Recommended By: Marwa Albalooshi Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality _________________ Signature Concurred by: Rajeev Chalisgaonkar Head Business Banking ____________________ Signature

Responsibilities

The KYC Officer is responsible for ensuring that KYC documents and information obtained from customers meet the bank's standards and for achieving monthly remediation targets. The role involves daily customer interactions, document collection, and supporting the KYC Coordinator with relevant information.