Officer: Market Conduct Oversight at Capitec Bank Ltd

Stellenbosch, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communications Skills, Influencing Skills, Interpersonal & Relationship Management Skills, Planning, Organising, Coordination Skills, Customer Care, Service Protocol, Regulatory Knowledge, Business Awareness, Commercial Awareness, Insurance Industry Knowledge, Risk Industry Knowledge, Dispute Resolution, Complaints Management

Industry

Banking

Description

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below. Purpose Statement To support the organisation in delivering fair client outcomes by monitoring, assessing, and reporting on market conduct practices. The role ensures adherence to applicable regulatory requirements, internal policies, and conduct standards by identifying risks, evaluating controls, and contributing to proactive oversight activities. Experience MINIMUM: 5 Years’ long term / short-term insurance experience. 5 Years as a Cat 1 Representative and Key Individualwith sub categories 1, 3, 17, 18, 20,21,22 Client service experience IDEAL: 5+ Years’ long term / short-term insurance experience, of which 3 years has to be in a FAIS Representative capacity 7 Years as a Cat 1 Representative and Key Individualwith sub categories 1, 3, 8, 13, 14, 17, 18, 20,21,22 Market Conduct Experience in a Financial Institution Experience in a position working with senior stakeholders Qualifications (Minimum) A relevant tertiary qualification FAIS accredited as Key Individual and approved by FSCA Qualifications (Ideal or Preferred) A relevant post-graduate qualification Knowledge MINIMUM: Customer care and service protocol knowledge Basic regulatory knowledge Business and commercial awareness Insurance Industry (Long- and short term insurance) Risk Industry Banking Industry Dispute resolution (complaints management) Knowledge of FAIS, National Credit Act, Conduct Standards for Banks etc. IDEAL: Long Term Insurance and Shares, Derivative Instruments, Participatory interests in a collective investment scheme, Long Term and Short Term Deposits Skills Attention to Detail Communications Skills Influencing Skills Interpersonal & Relationship management Skills Planning, organising and coordination skills Conditions of Employment Clear criminal and credit record Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Responsibilities

This role supports the organization by monitoring, assessing, and reporting on market conduct practices to ensure fair client outcomes. It involves identifying risks, evaluating controls, and contributing to proactive oversight activities to ensure adherence to regulatory requirements and internal standards.