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Officer - Operations - Projects Process & Quality Control - Kolkata - Srija at Tata Capital

Bidhannagar, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Quality Control, TAT Management, Stakeholder Management, Impact Analysis, Regulatory Compliance, Audit Resolution, System Coordination

Industry

Financial Services

Description

o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. o Monitor repricing and update systems, based on inputs received from RBI/ business team o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly. o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested o Ensure compliance to all Audit / RBI regulations. Qualifications Graduate in any discipline

Responsibilities

Manage operational efficiency by ensuring queries are resolved within turnaround times and optimizing processes. Coordinate with system teams and regulatory bodies to update systems and ensure compliance with RBI regulations.