• Operations Support Officer - Weipa, Australia
• Great opportunity to join a global organisation at the forefront of mining.
• Residential role based in Weipa. Enjoy a relaxed coastal lifestyle.
• Regular travel to Andoom and Amrun operations.
• 9 day fortnight.
  About the role
  We are looking for an Operations Support Officer to be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This role will be responsible for supporting and improving user experience across the 2 mining operations - Andoom and Amrun.
  This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage.

This role reports to the Weipa IS&T Supervisor and will be responsible for:

• Ticket Processing and management for the Weipa operations.
• Computer & Telephony support (including computer build and triage activities).
• Desktop Application support (with additional support from other application subject matter experts as required).
• User support for Video Conferencing and Collaborative Applications.
• Maintenance of critical IT infrastructure (such as Server room’s).
• Call outs for high criticality incidents.

About you

• If you meet some of these requirements, but not all, we encourage you to submit your application.
• Strong safety focus.
• 3 years minimum experience supporting a mid to large size Windows desktop environment.
• Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support.
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.
• Excellent customer engagement.
• Strong and demonstrable problem-solving.
• Excellent communication and interpersonal skills and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence.
• It will also be beneficial if you have:
• Cisco networking experience.
• Microsoft Server experience.
• Application support experience.
• Degree in IT/communications or equivalent discipline.
• Mining experience.
• LTE network support.
• ITIL service management experience.
• Microsoft certification (Windows 10/11).

Where you will be working
Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.
Please note, in order to be successfully considered for this role you must complete all pre-screening questions.
“Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.”

• Ticket Processing and management for the Weipa operations.
• Computer & Telephony support (including computer build and triage activities).
• Desktop Application support (with additional support from other application subject matter experts as required).
• User support for Video Conferencing and Collaborative Applications.
• Maintenance of critical IT infrastructure (such as Server room’s).
• Call outs for high criticality incidents