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Officer, Ops - PB & WMO (PB Credit Line) MY at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Process Improvement, Project Implementation, System Enhancement, Re-engineering, Policy Adherence, Regulatory Compliance, Archival Management, Client Satisfaction, SLA Management, Service Quality, Professionalism, New Product Learning, Role Adaptation, Mandatory Training

Industry

Banking

Description

Operational Excellence & Improvements -No operational lapses / errors resulting in monetary & reputable loss. -No nearly missed incidents during the year. -Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies. -Adhere to the Bank’s Policies & Procedures, and regulators’ guidelines when conducting operations process. -Achieve zero regulatory breaches/ non-compliance. -Adhere to bank’s archival policy with proper safekeeping and record of documents. Improve Internal Client Satisfaction -Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder’s feedback. -Able to meet all of the agreed SLAs throughout the year by delivering quality services. -Achieve zero incident of complaints. -Able to provide excellent services by demonstrating high standard of job professionally. People Development -Identify and learn new areas/ products and to take on the new roles and responsible. -Attend and complete all mandatory training.

Responsibilities

The role focuses on achieving operational excellence by preventing monetary or reputational loss through zero operational errors and near misses, while supporting system enhancements and re-engineering projects. Key duties also involve adhering strictly to bank policies and regulatory guidelines to ensure zero compliance breaches and maintaining proper document archival.