Officer, Public Information

at  City of Ottawa

Requisition ID: 15241
Department: Ottawa Public Library
Service: Corporate Services
Branch: Communications
Employment Type: 1 Temporary Full Time Position (Up to 1 year)
Work Hours: 35 hours per week
Affiliation: CUPE 503 Library
Salary Information: $71,733.48 - $85,607.34 annually (2024 rates of pay)
Location: 101 Centrepointe Drive
City: Ottawa, ON
Job Category: Ottawa Public Library

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Communications unit is responsible for communications programs, services, policies/procedures and initiatives, including capital projects; writing, editing and design of content for the public (including advertising, marketing and promotions); and communications initiatives directly related to OPL Board Legislative Agenda and issues management/strategic matters.
You develop and implement comprehensive public information and communications programs for the Ottawa Public Library.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in mass communications or journalism
Minimum of 5 years of experience in the field of public relations, marketing or media relations

KNOWLEDGE

• Marketing and communication strategies and techniques
• Design principles and techniques
• Media relations strategies and techniques
• Public relations and communications strategies and techniques
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Knowledge of customer service techniques and protocols
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Strong organizational and planning skills.
• Ability to communicate effectively and persuasively, both orally and in writing.
• Leadership skills, ability to develop and maintain productive working relationships with colleagues and external clients.
• Market and effectively promote programs and resources.
• Develop creative advertising material.
• Develop and maintain contacts with local media.
• Research information and write reports or documents.
• Exercise integrity and sensitivity when dealing with clients.
• Use of standard office equipment in MS Windows environment: Word, Excel, Outlook, PowerPoint.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Attention to detail.
• Excellent interpersonal skills
• Demonstrate good judgment, tact, discretion, creative problem solving skills and initiative
• Flexibility, ability to adjust priorities.
• Self-motivated with high energy level.
• Ability to work effectively as a team leader and member.
• Strongly committed to quality customer service.
• Perform multiple tasks concurrently.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Bilingual - specific level of language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates who do not meet language requirements will be required to participate in training.
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
  The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
  Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
  The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411

Please refer the Job description for details