Officer, Remediation Support Services at NAB

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Roles, Administrative Roles, Banking Experience, Financial Services Experience, Communication Skills, Compliance Understanding, Attention to Detail, Organizational Skills, Teamwork, Task Prioritization

Industry

Banking

Description

Job Posting End Date: Worker Type: Permanent ABOUT THE JOB As a Remediation Services Team member, the primary responsibility is the timely, efficient and accurate remediation of events impacting our customers. This role will support payment of remediation payments for impacted customers, and the administration and preparation of remittance through ASIC portals for our Regulatory reporting operations team. Communicate efficiently with colleagues in the onshore and offshore Remediation services Teams, co-ordinating to ensure that we respond to SLA of task in a timely manner. This includes working closely with the onshore Remediation Services team on escalations Request, track, and follow up on requests made to complete requested tasks made by the remediation services onshore team. YOUR JOB RESPONSIBILITIES To work closely with the onshore remediation services team in managing NAB remediation customer file reviews for Deceased estate and Insolvent companies Perform validation and processing of customers files through NAB Universal Workflow (NUW) to process customer payments. Management of Regulatory reporting operations tasks within grace as well as ASIC portal for multiple NAB entities. YOUR SKILLS AND REQUIREMENTS Minimum 1-2 years of working experience in operational and administrative roles, highly preferable experience in Banking or Financial Service industry. Excellent verbal and written communication in both English and Vietnamese. Understanding of Compliance obligations. Ability to grasp repetitive tasks/process changes High level of attention to detail. Must be well organised and able to prioritise tasks. High commitment and teamwork spirit. THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA. Sponsored English course with native teachers 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you – great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. If this excites you, let's have a chat over a cup of coffee! It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. More opportunity. More moments to make a difference in the world. More focus on you. It’s a good time to see what more you can find at NAB. At NAB you’re encouraged to define your own career path, learn while you work and discover where you excel. And when you’re ready to take on bigger challenges, we’ll give you the tools and support you need to get there. NAB is more than just a job. Our colleagues have an impact far beyond work, supporting customers when they need us and contributing to stronger, more sustainable communities. Our work changes the future of banking. With a winning environment, we’re committed to working together to solve society’s biggest challenges.

Responsibilities

The primary responsibility is the timely and accurate remediation of events impacting customers, including payment processing and regulatory reporting. The role involves close collaboration with onshore and offshore teams to meet service level agreements.