Officer-Technical Service at Sherwin-Williams

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service, Complaint Handling, Troubleshooting, Product Trials, Inventory Management, Customer Relationship Management, Liquid Chemistry Knowledge, Powder Chemistry Knowledge, Production Line Management, Commercial Coordination

Industry

Paint;Coating;and Adhesive Manufacturing

Description

ESSENTIAL JOB FUNCTIONS: 1. Mandatory Process Validations * E2001 / CCT test panel preparations at CAT and CAT subsidiaries every 6 months. * Requires 1–2 days per customer, translating to ~100 man‑days annually for ~50 customer lines. 2. Complaint Handling & Troubleshooting * High‑severity issues often extend beyond one week. * Certain critical cases require round‑the‑clock monitoring across shifts. * Example: CAT BCP MG Black popping/blister and inter‑coat adhesion failures, where continuous deputation of both technicians helped retain business that was under immediate threat. 3. Business Protection Against Competition * Increased competitive pressure from Axalta, following approval of their locally manufactured products. * Axalta offers cost and performance advantages and has deployed dedicated representatives at CAT and CAT subsidiaries, heightening replacement risk 4. Product Trials & Growth Initiatives * Ongoing and upcoming trials for alternate paint systems to protect existing business. * New business trials in progress or pipeline, including AGCO, Terex‑Genie, VST Tillers, ZF Wind Power, Bobcat, Uniparts, among others. 5. Ongoing Customer & Commercial Support * Regular visits to monitor competitor activity and maintain relationships with key decision‑makers. * Paint inventory management at customer sites and regional warehouse. * Payment follow‑ups and commercial coordination At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Responsibilities

Perform mandatory process validations and handle high-severity technical troubleshooting for customers. Manage product trials for new business growth and provide ongoing commercial and inventory support to protect business against competition.