We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.

QUALIFICATIONS

• Fluency in English, with excellent verbal and written communication skills.
• Prior experience in a customer service or client support role, ideally working remotely.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with computer systems, including CRM software and communication tools.
• Ability to work independently and manage time effectively in a remote work environment.
• High level of attention to detail and organizational skills.
• Reliable internet connection and a suitable workspace for remote work.
  Applicants must be authorized to work in the United State Of America
  The pay range for this role is:
  19.70 - 32.72 USD per hour(Remote (Pahrump, Nevada, US)

ABOUT THE ROLE

We are seeking a dedicated Offsite Client Service Representative to join our Customer Support team. In this hourly, full-time role, you will be primarily responsible for delivering exceptional customer service to our clients in English, ensuring their inquiries are addressed promptly and their experience with our organization exceeds expectations. This is a remote position that requires strong communication skills, a proactive approach, and the ability to work independently from your location.

WHAT YOU’LL DO

• Respond to client inquiries via email, phone, and live chat in a timely and professional manner.
• Resolve customer issues by providing accurate information, troubleshooting problems, and offering solutions.
• Maintain detailed and accurate records of client interactions within the company CRM system.
• Collaborate with other Customer Support team members to ensure a seamless client experience.
• Adhere to departmental guidelines and service level agreements to meet performance standards.
• Identify trends in client feedback and communicate potential improvements to enhance service quality.
• Participate in training sessions and team meetings to stay informed about updates and best practices.