We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.

QUALIFICATIONS

• Proficiency in written and spoken English with strong communication and grammar skills.
• Previous experience in a customer support or customer service role is preferred but not required.
• Ability to manage multiple tasks simultaneously in a fast-paced environment and maintain attention to detail.
• Excellent problem-solving and critical-thinking skills, with a focus on providing solutions to customer inquiries.
• Familiarity with email and chat support tools, client ticketing systems, and CRMs is a plus.
• A customer-first attitude with a professional and empathetic approach to communication.
• Strong time management and organizational skills, ensuring prompt responses to inquiries.
• Ability to work independently in an offsite or remote environment with minimal supervision.
  Applicants must be authorized to work in the United State Of America
  The pay range for this role is:
  19.71 - 36.91 USD per hour(Remote (State College, Pennsylvania, US)

ABOUT THE ROLE

We are seeking a detail-oriented and customer-focused individual to join our Customer Support team as an Offsite Email Chat Support Specialist. In this role, you will serve as a key point of contact for customers, providing fast and efficient support through email and chat channels. This position is full-time, offered on an hourly basis, and requires proficiency in English. If you have exceptional communication skills and a passion for delivering outstanding customer experiences, we would love to hear from you.

WHAT YOU’LL DO

• Respond promptly to customer inquiries via email and chat, delivering high-quality support with clarity and professionalism.
• Resolve customer issues, questions, and complaints while ensuring customer satisfaction and adherence to company policies.
• Provide detailed product and service information while addressing customer concerns and escalating issues to the relevant departments if necessary.
• Keep accurate and up-to-date records of customer interactions, following company processes for documentation.
• Identify and analyze common customer issues to suggest process improvements and contribute to a seamless customer experience.
• Work collaboratively with team members and other departments to provide consistent and efficient support.
• Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
• Stay updated on company products, services, policies, and tools to provide informed responses to customers.