Customer Service is Job #1
* Responsible for maintaining a working environment focused on customer satisfaction.
* Identify and promptly resolve customer concerns and complaints.
Team Management
* Responsible for completing weekly schedule for the oil department.
* Responsible for enforcing Car Spa Policies and Procedures relating to your department.
* Train all Oil Center employees according to the Car Spa certification process.
* Staffing Levels – Responsible for making sure that the oil department is fully staffed with enough employees to meet each days staffing demands.
* Schedule Oil Center employees based on staffing model.
* Inspect and assess performance and skills of Oil Center employees.
* Perform all job responsibilities as outlined in the job descriptions for each Oil Center employee.
* Conduct 30-day and annual performance evaluations for all Oil Center employees.
* Provide feedback, coaching, and corrective action as needed to employees to maintain standards and improve performance.
Store Operations
* Maintain and inspect Oil Center equipment.
* Monitor and manage Oil Center inventory.
* Conduct on-going safety training and meetings.
* Responsible for managing payroll budget.
* Achieve profitability goals.
* Maintain accurate records and reporting.
* Conduct physical inventory monthly.
* Maintain a positive relationship with suppliers.
* If you are scheduled off and the location is severely under the model due to short staffing, wither aid in getting more staff in or be available to come in.
* Make initial contact with all customers and suggest services based on manufacturer recommendations.
* Ensure customer satisfaction.
* Ensure compliance with all government standards.
* Perform opening and closing duties.
Working Conditions:
* All work is done in a service bay environment in all types of weather.
* Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
* You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch.
* Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)
Qualifications:
* Oil/Lube Center Management or equivalent
* Customer service experience
* Basic Management competencies
Benefits:
* Competitive salary commensurate with experience.
* Comprehensive health, dental, and vision insurance plans.
* Employee discounts on services and products.
* A supportive and collaborative work environment.
Responsibilities
The Oil (Lube) Shop Manager is responsible for overseeing the daily operations of the shop, ensuring high-quality service and customer satisfaction. This role includes managing staff, inventory, and maintaining safety standards.
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