Okta Support Engineer at MassMutual

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Okta Administration, Identity And Access Management, SAML, OIDC, OAuth, Single Sign-On, Multi-Factor Authentication, User Lifecycle Management, PowerShell, Azure AD, Entra ID, ServiceNow, RBAC, Incident Management, Root Cause Analysis, Production Support

Industry

IT Services and IT Consulting

Description

Who We Are – MassMutual India Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger. Job Description Okta IAM Operations Engineer (3–6 Years Experience) Role Overview We are seeking an experienced Okta Operations Engineer to support and operate our enterprise Identity and Access Management (IAM) environment built on Okta. This role is primarily operational, focused on production support, user lifecycle management, application onboarding, incident handling, and platform stability, while partnering with application, security, and infrastructure teams. The ideal candidate will have strong hands‑on experience with Okta administration, IAM concepts, and enterprise application integrations. Key Responsibilities Okta Operations & User Lifecycle Management Provide L2/L3 operational support for Okta IAM platform Manage user lifecycle processes including joiner, mover, and leaver (JML) Support user provisioning and de‑provisioning, group memberships, and role assignments Maintain and support Okta Universal Directory, groups, and attribute mappings Perform routine administrative activities in line with IAM policies and controls Application & Integration Support Support application integrations with Okta using: SAML OIDC / OAuth Assist with new application onboarding, configuration, and troubleshooting Support Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) configurations Work with application teams and vendors to resolve authentication and access issues Incident Management & Troubleshooting Respond to production incidents related to Okta, SSO, MFA, and access issues Troubleshoot issues related to: Authentication failures Token/session issues Group and attribute misconfigurations Participate in root cause analysis (RCA) and corrective action implementation Support on‑call rotation, including off‑hours and weekend support when required Platform Maintenance & Security Operations Support platform hygiene, including cleanup of unused users, groups, and apps Assist with access reviews, audits, and compliance activities Monitor Okta logs and alerts for operational and security issues Ensure adherence to security standards and IAM best practices Documentation & Process Support Create and maintain: Operational runbooks SOPs and troubleshooting guides Document standard configurations, known issues, and support procedures Continuously improve operational efficiency through automation and process enhancements Required Qualifications Experience & Education Bachelor’s degree in Computer Science, Information Technology, or equivalent experience 3–6 years of hands‑on experience in IAM operations with strong Okta exposure Experience working in enterprise IAM / security operations environments Technical Skills Strong hands‑on experience with: Okta Administration Universal Directory Groups, policies, and workflows Experience with: SAML, OIDC, OAuth SSO and MFA implementations Good understanding of: IAM concepts RBAC and least‑privilege access Experience with PowerShell or scripting is a plus Familiarity with: Azure AD / Entra ID (nice to have) ITSM tools (ServiceNow preferred) Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today! At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Responsibilities

Provide L2/L3 operational support for the Okta IAM platform, focusing on user lifecycle management and application onboarding. Handle production incidents, troubleshoot authentication issues, and maintain platform security and hygiene.