Olive Branch Operating Manager at Pacific Health Group

San Marcos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

78250.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Restaurant Operations, Culinary Oversight, Team Leadership, Financial Management, Inventory Management, Compliance, Customer Experience, Marketing, Sales, Upselling Techniques, Online Ordering, Catering, Partnership Building, Operational Efficiency, Food Safety, Sanitation

Industry

Public Health

Description

Bring the Taste of Sicily to California Olive Branch Eatery, a subsidiary of Pacific Health Group, is an established culinary concept rooted in the authentic flavors of Sicily. With our flagship location successfully operating in San Marcos, CA for over a year, we are entering a growth phase with plans to expand up to 30 locations across California over the next three to five years. We are seeking an Operating Manager to lead daily restaurant operations, ensuring culinary excellence, operational efficiency, and an exceptional guest experience. This role is ideal for a hands-on leader with strong restaurant and kitchen execution experience who is excited to help scale a proven and growing brand. Why This Role Matters The Operating Manager is a foundational leadership role at Olive Branch Eatery. You will oversee daily operations, support culinary execution, lead staff, and help prepare the organization for multi-location expansion. Your leadership will directly impact performance, culture, and long-term success. Key Responsibilities Restaurant Operations Oversee daily kitchen and front-of-house operations to ensure smooth service and consistency Maintain operational standards aligned with brand expectations Ensure cleanliness, organization, and operational readiness at all times Culinary Oversight Serve as the culinary lead, owning menu execution and food quality standards while setting the tone and leading by example in the kitchen. Ensure consistency in food preparation, presentation, and portion control Monitor kitchen workflows to maintain efficiency and quality Team Leadership & Training Lead, coach, and motivate kitchen and front-of-house teams Assist with hiring, onboarding, and training new employees Foster a collaborative, accountable, and growth-oriented team culture Financial & Inventory Management Support budgeting, forecasting, and profit & loss oversight Monitor food costs, labor, and operational expenses Oversee inventory levels, ordering, and vendor coordination Compliance & Safety Ensure compliance with food safety, sanitation, and health regulations Maintain a safe, compliant, and organized workplace Customer Experience Address guest concerns promptly and professionally Promote a customer-first environment that drives loyalty and repeat business Marketing & Sales Act as a brand ambassador, representing Olive Branch Eatery through food quality, service standards, and guest engagement Partner with leadership to support local marketing initiatives, promotions, and community outreach Driving In-Store Sales Drive in-store revenue through strong menu knowledge, suggestive selling, and intentional guest engagement Train and coach front-of-house teams on upselling techniques, add-ons, and featured items Ensure menu presentation, food execution, and service flow support increased check averages Use guest feedback and sales trends to refine menu features, daily specials, and in-store promotions Create a welcoming, high-energy dining environment that encourages repeat visits and word-of-mouth referrals Driving Sales Through Online Ordering Optimize menu offerings and descriptions for online ordering platforms to increase conversion and average order value Train staff to promote online ordering, takeout, and catering options to in-store guests Monitor online order performance, guest feedback, and order accuracy to drive repeat business Collaborate with leadership on promotions, limited-time offerings, and featured items designed for digital channels Driving Sales Through Business Partnerships & Catering Build and maintain relationships with local businesses, offices, and community organizations to generate recurring orders Support catering sales through menu execution, pricing awareness, and operational readiness Identify partnership opportunities aligned with brand values and Pacific Health Group initiatives Ensure consistent food quality and service standards for all large orders, events, and off-site engagements Support catering programs, special events, and partnerships to increase revenue and brand visibility Leverage guest feedback and sales trends to inform menu features, promotions, and operational improvements • Build relationships with local businesses and community partners to grow repeat and referral business Expansion & Partnership Support Support the opening of future locations and standardization of processes Assist with catering initiatives and partnerships aligned with Pacific Health Group Salary range: $72,500-78,250 annually Bonus Opportunities: Performance-based and quarterly bonuses What We’re Looking For 3+ years of experience in restaurant operations or hospitality leadership (required) Strong understanding of kitchen operations and food service workflows Knowledge of food safety, sanitation, and health compliance standards Proven leadership and people-management skills Financial awareness, including cost control and operational efficiency Ability to thrive in a fast-paced, hands-on environment Multi-unit or expansion experience is a plus, but not required Schedule & Location Day, Evening, and Morning Shifts Location: San Marcos, CA 92078 (On-site, required) Relocation: Must relocate prior to start date Benefits include: 401(k) Medical, Dental, and Vision Insurance Paid Time Off

Responsibilities

The Operating Manager will oversee daily restaurant operations, ensuring culinary excellence and operational efficiency while leading staff. This role is crucial for preparing the organization for multi-location expansion and directly impacts performance and culture.