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OM Admin Clerk at Kwik Tek Inc

Enterprise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Data Entry, Microsoft Office Suite, Word, Excel, Outlook, Communication Skills, Organization Skills, Time Management, Problem Solving, Attention To Detail

Industry

Real Estate

Description

Description Responsibilities: Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to: Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications Adheres to the Company script when communicating with prospective owners and members Handles customer service calls to include date changes and general package information Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times Follow up on all pending requests until completion and return all calls in a timely manner Completes pre-arrival confirmation calls Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole Responsible for professionally and courteously handling escalated guest issues Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals. Adhere to all company and departmental policies and procedures Additional duties that may be assigned to meet business needs Requirements Good interpersonal communication skills, written and verbal Fluent with Microsoft Office Suite; Word , Excel and Outlook Good organization skills Ability to manage daily, weekly and special project deadlines Self-starter Exceptional customer service skills

Responsibilities

The OM Admin Clerk provides administrative support to the Call Center and Marketing departments by verifying package sales and handling customer service inquiries. They are responsible for completing pre-arrival confirmation calls and maintaining accurate data records for the Marketing Call Center.