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OM Admin Clerk - Somerpointe Realty at LOVING

Enterprise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Communication, Written Communication, Verbal Communication, Microsoft Office Suite, Organization, Customer Service

Industry

Real Estate

Description

Description Responsibilities: Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to: • Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications • Adheres to the Company script when communicating with prospective owners and members • Handles customer service calls to include date changes and general package information • Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times • Follow up on all pending requests until completion and return all calls in a timely manner • Completes pre-arrival confirmation calls • Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole • Responsible for professionally and courteously handling escalated guest issues • Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center • Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals. • Adhere to all company and departmental policies and procedures • Additional duties that may be assigned to meet business needs Requirements • Good interpersonal communication skills, written and verbal • Fluent with Microsoft Office Suite; Word , Excel and Outlook • Good organization skills • Ability to manage daily, weekly and special project deadlines • Self-starter • Exceptional customer service skills REVENUE/BUDGETARY/STAFF RESPONSIBILITY • No budgetary responsibility • No Direct Reports EEO/Drug Free Workplace

Responsibilities

Provide administrative support to various departments including verifying package sales and handling customer service calls. Maintain a high level of accuracy and confidentiality in verifying and entering package data.