Omnichannel Client Service Advisor at Moncler Group

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Empathy, Results-Oriented, Goal Achievement, Team Collaboration, Organizational Skills, Customer-Centric, Verbal Communication, Written Communication, E-commerce Sales, Cross-selling, Upselling, Client Service, CRM Systems, Ticketing Systems

Industry

Retail Luxury Goods and Jewelry

Description

Overview Company Overview Moncler Group is a leading retail company dedicated to delivering exceptional products and services to our clients. With a commitment to innovation, quality, and client satisfaction, we have established ourselves as a trusted brand in the retail industry. Your Impact Position Overview As the Client Service Advisor of Moncler Group Korea, you will play a key role in providing a personalized best-in-class service for clients with a particular focus on Moncler. You will represent the brand and engage with clients via phone, email, and chat, ensuring the delivery of an exceptional client experiences. Role and Responsibility Provide assistance to our clients by replying to product, after-sales, Corporate, e-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner demonstrating luxury through service Accurately track client details and requests using CRM systems Understand Moncler clients’ needs, experiences and interests in order to improve the client experience Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations Engage in e-commerce sales with ability of cross/upselling through Omnichannel services Handle ecommerce-related client support issue like missing items in packages, delayed shipments Monitor orders using system reports and communicate progress Cooperate work with relevant internal and external teams Qualifications Role Competencies Strong interpersonal skills with a natural ability to connect with people and demonstrate empathy Results-oriented mindset with a focus on achieving goals and collaborating effectively within a team Excellent organizational skills to manage concurrent short-term and long-term projects effectively Customer-centric approach with exceptional verbal and written communication skill Genuine passion for the fashion industry Other Requirements Minimum a year of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry Proficiency in both written and spoken English Familiarity with customer service ticketing systems, CRM systems, and Microsoft Windows packages Previous international experiences both in professional and non-professional contexts are considered a plus

Responsibilities

The Client Service Advisor will provide best-in-class, personalized service to Moncler clients across phone, email, and chat channels, handling product and after-sales inquiries while demonstrating luxury service standards. Responsibilities also include engaging in e-commerce sales through omnichannel services, managing related support issues, and tracking client details using CRM systems.