Omnichannel Sales Specialist at vattenfall

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Team Leadership, Telemarketing, Customer Experience, Problem Solving, Strategic Thinking, Interpersonal Skills, Sales Strategy, Performance Monitoring, Training, Motivation, Communication, Adaptability, Stress Tolerance, Field Sales, Sales Development

Industry

Utilities

Description

Company DescriptionVattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. Job DescriptionWe are looking for an experienced and self-directed Omnichannel Sales Specialist for a role that combines field sales, sales partner collaboration, and the development and support of telemarketing. In this role, you will not be directly responsible for selling to customers. Instead, your primary focus will be on supporting, managing, and developing the sales teams and partners who interact with customers through meetings and calls. You will set sales targets for sales partners, provide ongoing support for salespeople on various needs, and ensure these teams have the guidance, resources, and oversight needed to achieve their targets and deliver excellent customer experiences. Additionally, you will regularly confront and resolve problem-solving situations across various areas related to sales operations. Your work will concentrate on operational development, quality control, and strategic improvement of our sales channels. You will be part of a team focused on acquiring new customers, developing our sales channels, and continually seeking new sources of customer acquisition. Team goals and key performance indicators (KPIs) drive output and guide actions. The team comprises sales and process-oriented professionals with a broad skill set in the sales field. In this team, you will have a front-row seat to Vattenfall’s customer experience, as the customer is always at the centre of our operations. Success in this role requires the ability to work effectively in a rapidly changing environment, where information and activities come from many directions. Good stress tolerance and prioritization skills are essential for succeeding in this position. We also value strong interpersonal skills, strategic thinking, and readiness to travel to meet sales partners within Finland as needed. We are seeking applicants with prior, preferably extensive, hands-on experience in sales or team leadership roles, especially in field sales or telemarketing. Previous experience in the energy sector is not required, as comprehensive industry and product training will be provided during onboarding. However, any prior experience in the energy industry will be considered an advantage. Main Responsibilities Ensure achievement of sales targets according to plan Management of sales partnerships Monitoring the performance and quality of sales teams Setting weekly and monthly sales targets for the team Managing and optimizing sales meetings with sales partners Handling customer complaints Reporting sales targets and results Developing the sales team by motivating, guiding, and training product expertise QualificationsPrevious experience as a specialist or team leader in field, store, or tele-sales Result-oriented approach Experience in sales work and its development Ability to perceive sales strategy in a Omnichannel environment Good interpersonal skills and ability to read situations Fluent verbal and written communication skills in Finnish and good communication skills in English Ability to work under pressure in fast paced environment Ability to manage and handle ad hoc tasks Willingness to travel within Finland Additional InformationThis position is ideal if you wish to gain broad experience in electricity sales and its ongoing development. We offer you the chance to work for a well-known and respected company, where you can enhance your skills and strengthen your CV. You will take part in exciting projects and build new professional networks. You will also benefit from the support of your sales team colleagues and an experienced Business Lead, who will help you to learn and further develop your abilities. We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information. Location: Helsinki. The workplace is located at our office in Vallila, Helsinki, and work is performed both at the office and remotely according to a hybrid model. Employment type: The position is full-time and fixed-term, desired start date is between December 2025 and January 2026, and the assignment lasts until 31.8.2026.For more information about the position you are welcome to contact hiring manager Ville-Veikko Perintö +358 50 3510 008 or team Business Lead, Sari Grönlund +358 40 6378 165. Please note: It is recommended that you send an SMS well in advance before calling, to ensure availability. For more information about the recruitment process you are welcome to contact recruiter Anna Uppström, [email protected]We welcome your application with CV in English including answers to the screening questions no later than the 16th of November. We´ll review the applications continuously, so don´t wait to apply until the last day of application. We kindly request that you do not send applications by any means other than via our website. At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.

Responsibilities

The Omnichannel Sales Specialist will support, manage, and develop sales teams and partners, ensuring they achieve sales targets and deliver excellent customer experiences. Responsibilities include setting sales targets, monitoring performance, handling customer complaints, and developing the sales team through training and motivation.