Position Overview:
We’re seeking an Omnichannel Systems Analyst with a passion for delighting customers. As part of the Omnichannel Technology team, you will bring a relentless drive for continuous improvement, eliminating friction and reducing costs throughout the entire order lifecycle and retail experience. You will be intensely focused on improving the speed and accuracy of product to our customers and stores through data analysis, hands-on engagement, and cross-functional investigations. You will be a subject matter expert on the Manhattan Active Omni platform across order management, customer care and store-facing functionality, managing system configurations to meet the business requirements.
Position Details:

THE RESPONSIBILITIES OUTLINED IN THIS POSITION DESCRIPTION ARE A GUIDELINE FOR THE GENERAL DUTIES OF THE POSITION AND ARE NOT EXHAUSTIVE OF ALL DUTIES INHERENT IN THE JOB. DULUTH TRADING COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE QUALIFIED INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL JOB FUNCTIONS.

About Duluth Trading Company:

WHAT YOU’LL DO:

• Partner with stakeholders to understand business needs and support the implementation of technology solutions that achieve the desired result(s)
• Lead and execute the planning, design, configuration/development, testing and deployment of new capabilities, and enhancements to existing capabilities
• Review and analyze the effectiveness and efficiency of existing systems/capabilities and recommend opportunities to improve target metric performance
• Develop and maintain documentation including business process flows as shared between different applications, Manhattan Active Omni process workflows, integration mappings, system context diagrams, system and data interfaces, and controls for each application
• Provide L2/L3 production support for Omni applications and order fulfillment issues, including night and weekend support as needed
• Be an order lifecycle SME providing instruction and guidance to business stakeholders and your user community on common opportunities, including the procedures to resolve them, reducing incidents and increasing order fulfillment operational stability
• Partner with fulfillment and store operations to proactively plan into temporary configuration updates supporting seasonal impacts and promotional plans that impact customer shopping behaviors supporting the highest level of productivity across the fulfillment network
• Participate in proactive team efforts to achieve departmental and company goals
• Adopt organizations values in personal work behaviors, decision making, contributions and interpersonal interactions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
• Other Duties and projects as assigned