On Board Revenue Concessions Manager (9 Month FTC) at Holland America Group

Southampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Acumen, Relationship Management, Photo Concessions Expertise, Agility, Project Management, Conflict Resolution, B2B Relationship Management, Performance Analysis, Strategic Growth, Brand Alignment

Industry

Travel Arrangements

Description

Carnival UK is in search of an On Board Revenue Concessions Manager (9 Month FTC), who is crucial in supporting our organisational direction and nurturing a high-performing team. Role Overview Carnival UK is seeking a commercially driven Onboard Revenue (OBR) Concessions Manager to take ownership of driving Photo revenue across the iconic P&O Cruises and Cunard brands. Your primary mission is to drive revenue growth and elevate the guest experience by managing a high-value third-party partnership. A key focus of this 9-month fixed term contract will be taking ownership of the Photo category, ensuring our photo experiences and propositions are innovative, brand-aligned, and high-performing. It would be extremely beneficial if candidates had experience in the following areas: Management of photo concessions and delivering photo experiences. Strong B2B relationship management skills. A background in concessions management, ideally within photo services or similar environments. Management a photo concessions photo experiences needed B2B experience management a concessions background in photo would be beneficial Key accountabilities include: Strategic Growth: Execute the annual business plan to maximise sales and meet ambitious revenue and KPI targets. Relationship Management: Act as the primary lead for Photo concession partner, nurturing senior-level relationships to ensure operational excellence. Performance Analysis: Monitor P&L and trading results, identifying trends and implementing tactical interventions to address underperformance. Brand Alignment: Collaborate with Brand and Guest Experience teams to ensure photo services and events resonate with our diverse guest demographics. Project Leadership: Support onboard refurbishments, elevation projects, and the rollout of new commercial marketing initiatives. Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK7, offered as a full-time position, on a 9-month fixed-term basis, we offer hybrid work including up to two days from home. Requirements: Your Expertise and Leadership We are looking for a proactive leader who can work with high independence in a fast-paced environment. To be successful, the following would be beneficial: Commercial Acumen: A strong background in budget management, revenue forecasting, and data-driven decision-making. Relationship Mastery: Exceptional relationship management skills with the ability to influence stakeholders both shoreside and across our fleet. Photo concessions expertise: experience in managing photo services is highly desirable. Agility: The ability to manage complex projects and move quickly to capitalise on market opportunities. About You: A Catalyst for Change We believe that diversity enriches our team. We're interested in candidates who: Experience of working within the Travel and/or cruise industry Experience of working in concessions – high-street, cruise, travel, ecommerce Managing a large concession business partner, ideally within B2B environment Experience of working with remote based teams across multiple locations and time zones Experience in conflict resolution Project management experience Understanding of event and marketing activity to support driving sales Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Read our employee experience guide to learn more about life as a Carnival UK colleague. CUK-employee-experience-guide-July-2025.pdf Our benefits package reflects our commitment to your wellbeing: Employee Discounted Cruising plus Friends and Family offers Annual bonus A friendly welcome with help settling in Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Minimum 25 days leave, bank holiday allowance and holiday trading scheme Employee-led networks Employee Assistance and Wellbeing programmes Recognition scheme with prizes and awards Contributory Defined Contribution Pension scheme Company paid private medical and dental insurance and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Ready to Lead? If guiding a Guest Experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. Recruitment Journey For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. #LI-Hybrid #Job Functions: Management; #LI-KP1 Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Responsibilities

The On Board Revenue Concessions Manager will drive revenue growth and enhance guest experiences by managing a high-value third-party partnership focused on photo services. Key accountabilities include executing business plans, nurturing relationships, and supporting project leadership.