REQUIREMENTS:

• Previous experience in a coordinating, scheduling, or on-call role (healthcare background desirable)
• Strong organisational and communication skills
• Ability to work independently and remain calm under pressure
• Flexible approach to working hours (including evenings and weekends)
• Access to a phone and ability to work remotely

ABOUT THE ROLE:

As an On-Call Coordinator with Pin Point Health and Social Care, you’ll be the first point of contact outside of normal working hours for our care staff and clients across the North East. Your primary responsibility will be managing incoming calls and ensuring care shifts are allocated and covered in a timely manner.

KEY TASKS:

• Handling incoming calls from staff and clients during out-of-hours periods
• Allocating and coordinating shifts to ensure service continuity
• Recording and maintaining accurate details of all calls and shift changes
• Escalating any urgent issues to the relevant manager when necessary
• Providing clear communication to staff and clients in line with company standards
• Ensuring all actions taken are logged and reported to the office team