On Call Staffing Coordinator at PurposeCare

Park Ridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Experience, Call Center Metrics, Coaching, Employee Development, Verbal Communication, Written Communication, Interpersonal Skills, Organization, Detail Focus, Computer Literacy, Microsoft Word, Microsoft Outlook, Microsoft Excel, Typing Skills, Problem Resolution

Industry

Home Health Care Services

Description

On-Call Staffing Coordinator Location: Remote Position Description The On-Call Staffing Coordinator oversees caregivers and C.N.A's, assists current or new clients, and coordinates the activities of a busy Private Duty Home Care Agency On-Call Center from the convenience of the On-Call Representatives own home. This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently. The On-Call Representative works to achieve standards and goals of our clients as well as ensuring compliance with the organization's policies and procedures. The primary functions of this role are: • Supervising overall call traffic • Processing incoming calls • Answering any questions from incoming calls • Resolving escalated calls • Finding replacement staff due to a call-off or for a new case • Assist client calls for care or services • Entering documentation for any conversation with client or caregiver electronically • Monitoring telephony to ensure the caregiver is at the clients home for their scheduled visit • Entering or deleting schedules QUALIFICATIONS: • Minimum of 1 year previous supervisory experience in a customer service call center -- healthcare knowledge preferred. • Excellent verbal/written communication and interpersonal skills. • Professional demeanor-positive communication, team skills/cross function cooperation. • Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paces environment. • Knowledge of call center metrics and reporting. • Possess a proven track record for coaching and developing employees. • Excellent typing skills and computer literacy, including a solid understanding of customer service applications, Microsoft Word, Outlook, and Excel applications. • MUST be able to work and begin call: 4:30 pm to 8:30 am Monday to Friday and then ALL of Saturday and Sundays until Monday mornings at 8:30 am. Also, selected holidays as needed (ALL in the convenience of your own home).

Responsibilities

The On-Call Staffing Coordinator oversees caregivers and CNAs, assists clients, and manages the activities of a busy Private Duty Home Care Agency On-Call Center, focusing on superior customer service delivery.