JOB DESCRIPTION:

The Head of On-Demand Delivery Partnerships & Strategic Operations is a pivotal leadership role responsible for managing and scaling our on-demand delivery (ODD) platform partnerships, including Uber Eats, Deliveroo, Just Eat, and Snappy Shopper.
You will develop and execute a robust external growth strategy while seamlessly integrating ODD opportunities into our internal cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach.

• Partnership Management & Growth Strategy
• Develop and implement a comprehensive external growth strategy for ODD platform partnerships.
• Manage relationships with Uber Eats, Deliveroo, Just Eat, and Snappy Shopper, ensuring alignment with business objectives.
• Drive initiatives to increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets.
• Operationalization & Cross-Functional Integration
• Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing.
• Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles and availability.
• Drive operational excellence through content management, titles, and technical execution of ODD initiatives.
• Content & Technical Execution
• Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content.
• Utilize technical skills to optimize platform performance, content relevance, and customer engagement.
• Change Management & Organisational Agility
• Lead change management initiatives to foster organisational agility and adaptability.
• Promote a culture of collaboration, innovation and continuous improvement across teams.