On Duty Manager at Hampshire Hills Athletic Club

Milford, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Interpersonal Communication, Conflict Management, Policy Enforcement, Decision Making, Teamwork, Accountability, Staff Direction, Safety Prioritization, Composure, Flexibility, CPR/AED Certification

Industry

Wellness and Fitness Services

Description

Description The On-Duty Manager (ODM) plays a key leadership role in ensuring a safe, welcoming and engaging environment for all members and guests. This role supports daily club operations, assists staff, and serves as a visible point of leadership during assigned shifts. The ODM balances excellent member service with consistent enforcement of club policies and standards. Responsibilities Be highly visible and available to meet the needs of members and guests throughout the facility Promote a positive, healthy culture and help members to feel engaged in programs, services and activities Handle member concerns and challenging situations with empathy, patience, and professionalism Uphold and enforce club rules, regulations, and policies to ensure safety and consistency Take appropriate action when working with juniors, prioritizing safety, respect, and adherence to club guidelines Use sound judgement and common sense when making decisions independently Remain calm and composed in high pressure or conflict situations Provide leadership and direction to staff, encouraging teamwork and accountability Support front desk and membership operations as needed Step in to assist staff across departments when needed Be responsible for cleanliness of club, including overseeing janitorial staff when they are here but also taking the lead during hours the janitorial staff is not on premises Willingly cover open shifts when available and provide flexible support based on club needs Open and close the club facilities according to established procedures Requirements Strong customer service and interpersonal communication skills Leadership experience in a sports, fitness, recreation, or hospitality environment preferred Ability to manage conflict and enforce policies while maintaining positive member relationships Comfortable working independently and making timely decisions Ability to remain calm in stressful situations Team-oriented mindset with a willingness to assist wherever needed Ability to work at least 4 shifts per month. Shifts are weekday nights and weekend early or late shift Ability to move freely, including climbing stairs, walking for long periods of time Ability to carry 30lbs CPR / AED certification (Club provides training at no cost to employees)

Responsibilities

The On-Duty Manager ensures a safe, welcoming, and engaging environment by supporting daily club operations, assisting staff, and serving as a visible leadership point during assigned shifts. This involves balancing excellent member service with consistent enforcement of club policies and standards.