DIMENSIONS/SCOPE OF THE JOB:

• Customer base circa five thousand customers
• Core range of products ranging in price from £100 - £10000

SKILLS

Excellent sales and negotiation skills.
Good business sense.
The ability to motivate and lead a team.
Initiative, drive, and enthusiasm.
Excellent communication skills.
Good planning and organisational skills.
The ability to work calmly under pressure.
Mathematical ability and good with numbers
Proficient around IT and systems

DESIRED / BENEFICIAL JOB SKILLS:

Experience of online selling and online marketing
Experience with Microsoft Office including Excel, Word, and PowerPoint
Collaborating with clients and managing data
Have a good basic understanding of figures/maths.
Be persuasive, polite and have excellent negotiation skills.
Exceptional communication skills
Excellent customer service skills
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Retail sales: 2 years (preferred)
• Supervising experience: 2 years (preferred)
• Customer service: 2 years (preferred)
• Management: 2 years (preferred)

Work Location: In perso

JOB PURPOSE SUMMARY:

To grow and develop Staffs Fitness Ltd. Online sales, achieving commercial and customer satisfaction targets in line with the company business strategy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• To manage 5 click to buy web site sales channels ensuring that they operate efficiently and effectively to provide a positive customer experience and maximise sales revenue.
• To manage online sales channels ensuring that they are operating efficiently and effectively to provide a positive customer experience and maximise sales revenue - E Bay, Amazon, Facebook marketplace
• To be responsible for the management of retail sales which are processed outside of the online sales platforms
• To create and manage a process that takes, progresses and monitor sales orders, capturing and recording new customer orders for further sales development opportunities.
• To work with marketing to engage and maintain positive contact with customers who buy through online channels, building engagement through advertising, promotions, and customer loyalty programmes.
• To create brand awareness and new sales by effective online sales marketing.
• To create new sales by suggesting and working on new product development.
• To ensure that online sales platforms are positioned strongly within the marketplace with emphasis on the following: Web sites which encourage engagement and click to buy. Products which are price matched and competitive within the marketplace. Appropriate and timely offers, sales, and promotions.
• Develop and implement an Online and Retail sales marketing plan.
• Ensure the achievement of Trust Pilot or similar across all online platforms.
• To monitor and manage sales targets and achievement.
• To oversee the order processing of the department.
• Manage the marketing budget.
• Staff management of the Online & Retail sales team.
• Ensure that customer satisfaction targets are met, managing the resolution of any customer issues constructively and with positive outcomes.
• To be responsible for facilitating the Online sales return process, ensuring the effective liaison with customers, customer returns, credits, and facilitation of items back to stock.
• To protect the company reputation by providing a high standard of customer service
• To check out the competition actively and regularly, changing selling tactics and practise as required to ensure the achievement of sales.
• To provide sales reporting as required by the business.
• To perform any ad hoc duties as appropriate. – General sales support