IT ONSITE SUPPORT ENGINEER (2-4 YEARS EXPERIENCE)

Location: 01720 Vantaa, Finland
Job Type: Part-Time(Freelance)

REQUIRED SKILLS & EXPERIENCE:

· 2-4 years of experience in onsite IT support and end-user computing (EUC).
· Proficiency in Windows OS, ServiceNow, SCCM, and Intune.
· Hands-on experience with remote support tools, desktop imaging, and IT asset management.
· Strong troubleshooting skills in Active Directory, network connectivity, and software deployment.
· Familiarity with MAC device support, mobile device management, and VPN setup is a plus.
· Ability to work independently, manage multiple tasks, and provide excellent customer support.
Job Type: Part-time
Pay: Up to 280,00€ per day

Ability to commute/relocate:

• Vantaa: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• This is a part-time freelance role requiring your availability once a month for a full day, preferably on a Tuesday. Would you be open to this arrangement?
• This position is offered under a Freelance or B2B contract with a UK-registered entity. Please confirm if you are comfortable with this contract structure.

Language:

• Finnish (Preferred)

Location:

• Vantaa (Preferred)

1) Provide onsite IT support for desktops, laptops, and mobile devices.
2) Troubleshoot and resolve hardware, software,and connectivity issues.
3) Manage IMAC (Install, Move, Add, Change) and desk-side support services.
4) Perform break-fix support for end-user devices, including replacements.
5) Deploy, manage, and maintain Windows OS, Microsoft Office, and standard applications.
6) Support and optimize SCCM (System Centre Configuration Manager), Intune, and Active Directory.
7) Administer and troubleshoot VPN, Lync, Outlook, and EUC tools.
8) Provide VIP support and serve as the primary IT contact in the absence of other teams.
9) Ensure compliance with security protocols, patch updates, and antivirus software.
10) Manage and support printers, scanners, and smart hands & feet services.
11) Analyze Service Desk calls and incidentdata to recommend training or automation improvements.