On Site-Full Time IT Specialist at Mental Health Resources, Inc

Clovis, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Mental Health Care

Description

Description This position will provide user support on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Respond to queries, isolate problems, and determine and implement solutions. Also responsible for general maintenance of computer-related agency equipment. Requirements Full Time, 4o hours per week Non-Exempt $18.51 per hour EXAMPLES OF ESSENTIAL JOB FUNCTIONS Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in a Windows 11 environment. Respond to queries either in person or over the phone. Maintain daily performance of computer systems. Respond to email messages for Staff seeking help. Ask questions to determine the nature of the problem. Walk staff through the problem-solving process. Install, modify, and repair computer hardware and software. Resolve technical problems with LAN, WAN, and other systems. Install computer peripherals for users. Follow up with staff to ensure the issue has been resolved. Gain feedback from Staff about computer usage. Log all help desk interactions in the SpiceWorks Service Desk Inventory Control Redirect problems to the correct resource Identify and escalate situations requiring urgent attention Attend weekly. monthly meetings Regular and consistent attendance for the assigned work schedule is essential Maintain HIPAA and client confidentiality at all times. Benefits: Health Insurance offered Free Dental Insurance for employee Free Vision Insurance for employee 401(K) with employer matching (4%) Free Life Insurance while employed Long Term Disability offered while employed Paid Time Off (PTO)-can accumulate and roll over up to 240 hrs Sick Leave Paid Holidays (11) Employee Assistance Program Smart Dollar Budget Bilingual/Spanish speaker incentive Employee covered under agency liability insurance May be eligible to apply for loan forgiveness through National Health Service Corp (nhsc.hrsa.gov) CEUs/Training provided Mileage Reimbursement Opportunities for growth within the community

Responsibilities

The IT Specialist will provide technical support and maintenance for IT systems. They will troubleshoot issues and ensure the smooth operation of technology within the organization.