On-Site IT Service Specialist at Hitachi

Kocaeli, Marmara Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, ServiceNow, Problem Solving, Customer Service, Inventory Management, Training, Collaboration, Compliance, Technical Support, Hardware Management, Logistics Coordination, Documentation, Communication, Proactive Mindset, Self-Driven, Bilingual

Industry

Utilities

Description

Location: Kocaeli, Kocaeli, Turkey Job ID: R0112370 Date Posted: 2025-11-27 Company Name: HITACHI ENERGY TURKEY ELEKTRIK SANAYI ANONIM SIRKETI Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The Opportunity Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. We are seeking a motivated and enthusiastic On-Site IT Service Specialist in our CMC Factory Dilovasi/KOCAELI to join our team. In this role, you will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face the customer on behalf of other IT functions. You will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. How you’ll make an impact Resolve IT issues requiring physical intervention and provide desk-side support for end users, meeting rooms, and collaboration areas and active participation in Global/Local projects whenever needed. Prepare and deliver computers in a ready-to-use state, ensuring proper setup for IT users. Offer ad-hoc training on common IT matters and assist users with self-service tools when needed. Manage physical stock of devices and accessories, update CMDB, and perform regular hardware inventory checks. Coordinate device shipments using local logistics providers and manage warranty cases with OEM vendors. Follow OSS governance, procedures (Runbook, SOPs, knowledge articles), and ensure adherence to internal and external regulations. Work onsite full-time at the assigned factory, monitor computer rooms (temperature, cabling, functionality), host third-party technicians, and identify/report risks affecting OSS service quality. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Your background Bachelor’s degree in computer engineering, MIS, Electric & Electronics Engineering or related departments. 3- 5 years of professional experience in IT support Experience in ServiceNow Have a proactive and solution-oriented mind-set and could work independently and self-driven. Proficiency in both spoken & written English and Turkish is must. More About Us We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.For this role, depending on grade and experience, we offer the following employee benefits; *Access to a comprehensive wellbeing program, *Private health insurance, *Transportation allowance Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.

Responsibilities

The On-Site IT Service Specialist will support incident resolution and provide desk-side support for IT users. Responsibilities include managing device shipments, ensuring compliance with regulations, and participating in global/local projects.