On Site Service Technician at CUMMINGS INC

Lhasa, Tibet Autonomous Region, China -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engine Diagnostics, Mechanical Repair, Technical Coaching, Preventative Maintenance, Inventory Management, Customer Relationship Management, Safety Compliance, Technical Supervision, Service Documentation, Tool Management

Industry

Motor Vehicle Manufacturing

Description

Job Summary: As a technical specialist and primary customer support contact, autonomously diagnoses and conducts intricate repairs on Cummins engines and related components at a single customer site with minimal guidance. Adheres to established procedures and guidelines to enhance onsite service knowledge and skills. While operating independently, also sets an example by fostering site productivity and maintaining safety standards. Dedicates a significant amount of time to coaching and providing technical supervision to less experienced technicians, contributing to the ongoing development and talent pipeline within the function. Key Responsibilities: Fosters a positive company image through cooperative, supportive, and courteous interactions with colleagues, customers, and management, while demonstrating professionalism. Conducts independent diagnostics and repairs on equipment at customer sites, ensuring efficient attention to customer needs to minimize product downtime. Sustains proactive customer relations, ensuring swift and efficient response to customer needs to minimize product downtime. Utilizes documented Standard Repair Times (SRTs) and adheres to applicable processes, procedures, and policies to diagnose and complete complex repairs and schedule engine maintenance, including the preparation of necessary parts and tools. Provides coaching on preventative maintenance and repairs to more experienced technicians and/or customer technicians, transferring knowledge and experience. Provides guidance to junior technicians, facilitating the transfer of knowledge and experience. Offers work direction to others and may review repair plans, parts lists, and tool lists. Manages parts and spares inventory at the work site and identifies additional sales and service opportunities with customers. Assists in organizing and coordinating headcount and overtime needs to meet delivery schedules. Contributes to team focus on continuous improvement, leading and delivering Toolbox Talks where applicable. Escalates unresolved issues to product specialists or Supervisors and ensures adherence to relevant Health, Safety & Environmental and Quality training policies, procedures, and legislation. Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, utilizing handwritten forms or business system input screens. Maintains cleanliness and proper operation of the work area and tools, adhering to adjustments in work location and job responsibilities as required by business development and industry regulatory standards.

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Responsibilities

Autonomously diagnose and perform complex repairs on Cummins engines and components at a customer site. Provide technical supervision and coaching to junior technicians while maintaining safety standards and productivity.