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On Site Service Technician - Level II at CUMMINGS INC

Jaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engine Diagnosis, Aftertreatment Systems, Troubleshooting, Insite Electronic Service Tool, Turbocharger Rebuild, Fuel System Analysis, Warranty Disposition, Technical Training, Service Auditing, Customer Support, Preventative Maintenance, Field Failure Analysis

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site. Key Responsibilities: Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools Coaches on preventative maintenance activities and basic repairs completed by customer employees Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Diagnose and complete repairs on Cummins products at customer sites while providing technical support and coaching. Manage warranty claims, conduct service center audits, and impart technical training to OEMs and service centers.