On Site Service Technician - Level II at CUMMINGS INC

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service, Customer Support, Diagnosis, Repair, Troubleshooting, Mechanical Systems, Electrical Systems, Diagnostic Software, Electronic Service Tools, Preventive Maintenance, Safety Practices, Documentation, Field Service, Aftertreatment Systems, Warranty Claims

Industry

Motor Vehicle Manufacturing

Description

Job Summary The On-Site Service Technician – Level II serves as a technical specialist and regular customer contact responsible for diagnosing and completing less complex repairs on Cummins products at a designated customer site. This role combines hands-on technical service, customer support, and basic coaching to help ensure reliable equipment operation, strong customer satisfaction, and safe service practices. Key Responsibilities * Engage customers in a professional and courteous manner, ensuring prompt attention to service needs. * Diagnose and complete less complex repairs using specialized tools, electronic service equipment, and documented procedures. * Identify and prepare required parts and tools before performing repairs. * Coach customer personnel on preventive maintenance practices and basic repair procedures. * Escalate complex or unresolved technical issues to senior technicians or supervisors. * Complete service documentation including service worksheets, timesheets, warranty claims, and quality records through manual or digital systems. * Participate in required technical and safety training aligned with skill and business requirements. * Maintain a clean, organized, and safe work area, including proper care of tools and equipment. * Follow all Health, Safety, and Environmental (HSE) policies and report hazards, incidents, or near-misses. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

This technician acts as a technical specialist, engaging customers professionally to diagnose and complete less complex repairs on Cummins products at a designated customer site. Key duties include coaching customer personnel, escalating complex issues, and meticulously completing all required service documentation.