On-Site Support Technician at Leapfrog Services, Inc.

Brookhaven, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

55000.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Client Relations, Network Connectivity, Office 365, Hardware Support, Software Support, Analytical Skills, Communication Skills, Organizational Skills, Windows Active Directory, Security Mitigation, Documentation, Client-Centric Attitude, Self-Direction, Problem-Solving

Industry

IT Services and IT Consulting

Description

Description Join an Innovative Team at Leapfrog Services Leapfrog Services, an established IT Company with a global presence, is seeking an On-Site Support Technician to be a vital part of our mission to provide top-notch, client-first, high-touch IT services. As an On-Site Support Technician, you'll have the opportunity to think creatively and develop solutions for a Client's systems at one of the world's most admired brands. Primary Responsibilities As an On-Site Support Technician, your role is multi-faceted and crucial to the success of our clients. Your responsibilities include: Providing best-in-class, multi-tiered technical support, including user account support, mobile device configuration, and client, server, and stand-alone application support. Assisting clients by analyzing issues related to LANs, WANs, and internet connectivity. Troubleshooting hardware and software problems used in conjunction with Office 365. Utilizing knowledge bases and tools to diagnose and repair client issues within target time limits. Troubleshooting system problems and completing repairs in a timely, efficient manner. Maintaining, analyzing, and troubleshooting computer hardware, server hardware, network hardware, and software both in person and remotely. Implementing corrective actions to mitigate security risks and vulnerabilities. Collaborating with other LFS support teams to ensure adherence to established change management best practices. Documenting all issues, requests, and activities in the ticketing system, including special requests and customizations. Facilitating key relationships between Leapfrog stakeholders, client stakeholders, and vendors. Requirements You should possess the following qualifications: Excellent analytical and problem-solving skills. Strong verbal and written communication skills. A client-centric attitude in line with our company's Frogma values. The ability to quickly diagnose, prioritize client issues, and manage client expectations. Strong organizational skills and the ability to self-direct on assigned activities. Working knowledge of PC operations, including hardware, operating systems, network printing support, and network settings. Experience providing IT support within a Windows Active Directory environment. The ability to safely lift and handle IT equipment (up to 50 pounds). The capability to work in diverse environments, including high and cramped spaces, and to stand, kneel, and crouch for extended periods. A valid driver's license and professional dress code. Reliable, well-maintained transportation. Preferred Experience & Qualifications Preferred qualifications include: Two or more years of PC support, diagnostic/troubleshooting, and repair experience. Experience in a client-facing consulting position. An associate degree or higher in a related field from an accredited institution. Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional, and Certified Wireless Network Administrator. Benefits and Perks Leapfrog Services offers a comprehensive benefits package, including: Competitive starting pay (base pay range: $50,000 - $55,000/year). Medical, dental, and vision insurance. Life and disability insurance. Telemedicine. 401k matching. Certification/education program. Mileage and expense reimbursement. Health and wellness program. About Leapfrog Services Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998, we prioritize exceptional technical expertise combined with unwavering dedication to extraordinary service. We offer a fun, service-based culture, growth opportunities, and excellent benefits. At Leapfrog, high-tech means high touch, and we are excited to welcome passionate individuals who love working with leading-edge technology!

Responsibilities

The On-Site Support Technician provides multi-tiered technical support and assists clients with issues related to LANs, WANs, and internet connectivity. They troubleshoot hardware and software problems, maintain and analyze computer systems, and document all activities in the ticketing system.